Venue Policies | Whitewater Amphitheater

The below policies are in effect for all concerts and events at Whitewater Amphitheater. This list is not all-inclusive. Please check the Whitewater Amphitheater website and/or socials prior to events for any additional information or guidelines for entry.

Please reach out to our guest services team if you have a specific question that may need to be addressed – we are more than happy to help and make your entry experience and time at Whitewater enjoyable.

Alcohol, Food & Beverage

Whitewater Amphitheater does not permit alcohol consumption by anyone under the age of 21, even in the presence of and permission of a parent or guardian.
Minors will be marked prior to entry. Removal of markings may result in removal from the venue without a refund. There is a zero-tolerance policy for minors consuming alcohol, regardless of ticket type. Minors suspected of intoxication will be denied entry without a refund.
All guests seeking to obtain a 21+ wristband must have a valid, physical ID on them. Photos of IDs will not be accepted.
Bartenders reserve the right to refuse service as they deem necessary
No outside food, drinks, alcohol, or coolers allowed inside or outside the venue*
No CamelBak water bags. Complimentary filtered water is available inside the venue at the Hydration Station.
No drinking containers may be brought into the venue, even if they are empty (Ex. Tumblers, Yetis, Canteens, Etc.)
No hard-bottom or metal koozies (Brumate, Yeti, etc.)
Tailgating and consumption of alcohol in Whitewater-owned Parking Lots is prohibited

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Prohibited Items

The following items are prohibited at Whitewater Amphitheater for ALL shows:

Outside chairs, cushions, blankets, towels, or strollers
Flashlights, glow sticks, or other powered lights that are not part of a cell phone.
Any liquids such as perfume, vape refill, bug spray, sunscreen, etc can not be in a container over 5 ounces
Firearms, noise-makers, fireworks, or weapons of any kind—including pocket knives.
Cameras and recording devices other than cell phone cameras, including disposable, point and click, professional grade, and instant such as polaroid or Instax. No detachable or additional lenses may be brought in.
GoPros or Selfie Sticks
Poster tubes
Posters, signs, balloons, flags, inflatables, frisbees, streamers, or confetti
Binoculars
Guitars/musical instruments
Glass items
If it has been raining close to gate times, or it is predicted to rain, we will allow small, personal umbrellas. They must remain closed unless it is raining. Umbrellas being used for shade purposes are not permitted.
No pets are allowed inside the venue. Please see the section below regarding Service Animals.
This is a 51% establishment. It is unlawful for a person to carry a handgun on this premise, including a person licensed under Sub-chapter H, Ch. 411, Government Code. Please visit our FAQs regarding off-duty peace officers.
Marijuana is illegal in the State of Texas. Whitewater Amphitheater does not have the means to test CBD, Delta8, or hemp products to distinguish them from marijuana, and therefore prohibits these products from being brought into the venue.

Ticketing, Purchases & Entry

Shoes and Shirts are required for entry and while inside the venue. Uncovered swimsuits are not permitted. Guests may not remove their shirts while in the venue.
Whitewater Amphitheater is dedicated to fostering a safe and inclusive venue for people of all backgrounds and ages to enjoy live music while support. We reserve the right to refuse entry to anyone outwardly displaying racial, vulgar, or otherwise outwardly offensive clothing.
No re-entry into the venue. Guests needing to re-enter after leaving will need to purchase another ticket, if tickets are still available.
Bars accept cash, American Express, Visa, Mastercard, and Discover
There are no ATMs on the premises or inside the venue
Valid ID must be presented at the front gate and bar for Age Verification or to pick up or verify tickets or passes.
Uniformed Security and Event Staff reserve the right to escort anyone out of the venue as they deem necessary
Whitewater Amphitheater reserves the right to refuse entrance if deemed necessary
ALL ages are required to have a ticket. This includes all children of all ages.
Third-party tickets do not guarantee admission to the venue. We cannot validate tickets purchased at third party sites or on the secondary ticket market.
No refunds on ticket purchases for any reason (even if you are removed from the venue or denied entry).

Medical Assistance & ADA

Any guest requiring a medical exemption or assistance is asked to first check in at the Box Office for accommodation. This includes diabetics, asthmatics, or anyone under medical care that will require an exemption to bring a medically necessary item into the venue including but not limited to: insulin and needles, snacks, inhalers, and medications. If you have these items, or if you’re not sure, please check-in with a Front Gate Team Member for assistance prior to going through security for a smooth entry experience.
Service animals are welcome. We follow the ADA’s definition of Service Animal: an animal specifically trained to perform a task for a disabled person. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals.

Failure to follow venue policies may result in removal from the venue.
*Exceptions will be made for those with medical conditions and/or special needs